Top Banks In Nigeria With The Most Registered Customers Right Now

• Jan 09, 2025
• 6 Min Read

Nigeria’s banking sector plays a crucial role in the economy, serving millions of individuals and businesses daily. With a population exceeding 200 million, banks in the country face stiff competition to attract and retain customers. This competition has led to innovation, the adoption of technology, and customer-focused services aimed at growing their customer base. Below is a detailed look at the top banks in Nigeria with the most registered customers as of 2025, along with insights into what sets them apart.

1. Access Bank

Access Bank is currently the largest bank in Nigeria in terms of customer base. Following its merger with Diamond Bank in 2019, Access Bank significantly expanded its reach.

Key Stats and Features:

• Customer Base: Over 42 million registered customers.

• Branch Network: Hundreds of branches and ATMs nationwide.

• Digital Presence: Known for its top-tier mobile and internet banking platforms, Access Bank offers a seamless digital experience.

• Innovation: The bank is a leader in financial inclusion, particularly through its mobile banking solutions targeting underserved communities.

Access Bank’s customer-centric approach, supported by its financial literacy programs and digital initiatives, makes it a top choice for Nigerians.

2. First Bank of Nigeria

First Bank is one of the oldest and most trusted financial institutions in Nigeria. Founded in 1894, it has continually evolved to meet the changing needs of its customers.

Key Stats and Features:

• Customer Base: Over 41 million registered customers.

• Branch Network: More than 595 branches across Nigeria and significant international presence in Africa, Europe, and Asia.

• Services: Known for its reliable and diverse banking solutions, ranging from savings accounts to corporate banking.

• Reputation: Its long-standing presence and focus on customer satisfaction have cemented its position as a market leader.

First Bank’s combination of tradition and innovation attracts both new and long-term customers, making it one of the most popular banks in Nigeria.

3. United Bank for Africa (UBA)

UBA is a Pan-African financial institution with a significant presence in Nigeria and beyond. With operations in over 20 African countries, it is one of the continent's largest banks.

Key Stats and Features:

• Customer Base: Approximately 30 million registered customers.

• Branch Network: Extensive coverage in Nigeria and abroad, including offices in the UK, USA, and France.

• Digital Innovation: UBA’s mobile app and Leo, its AI-powered chatbot, are popular digital banking tools.

• Financial Inclusion: UBA actively targets the unbanked population through its micro-banking initiatives.

UBA’s ability to integrate local banking needs with international standards has positioned it as a go-to bank for millions of Nigerians.

4. Zenith Bank

Zenith Bank is renowned for its exceptional service delivery and robust digital banking platforms. Since its establishment in 1990, the bank has consistently remained a top performer in the industry.

Key Stats and Features:

• Customer Base: Over 33 million registered customers.

• Branch Network: Hundreds of branches and ATMs strategically located across Nigeria.

• Digital Leadership: Zenith Bank offers some of the most user-friendly mobile banking apps and internet banking platforms.

• Corporate Appeal: Known for its focus on large corporations and SMEs, the bank is also a favorite among individual customers.

With its blend of innovative technology and excellent customer service, Zenith Bank continues to expand its reach and grow its customer base.

5. Guaranty Trust Bank (GTBank)

GTBank is a household name in Nigeria, synonymous with efficiency and innovation. It is particularly popular among younger Nigerians and tech-savvy individuals.

Key Stats and Features:

• Customer Base: Over 28 million registered customers.

• Digital Focus: GTBank has set the standard for digital banking in Nigeria, with its mobile app being one of the most downloaded banking apps in the country.

• Customer Experience: The bank prioritizes simplicity and speed in its services, which has helped it attract a loyal customer base.

• Reputation: GTBank consistently ranks as one of Nigeria’s most customer-friendly banks.

The bank’s ability to offer innovative, customer-focused solutions ensures its spot as one of the top banks in Nigeria.

6. Fidelity Bank

Fidelity Bank has consistently demonstrated growth in its customer base and service delivery. Its focus on retail banking and SMEs has made it a favorite among Nigerian entrepreneurs and individuals.

Key Stats and Features:

• Customer Base: Approximately 10 million registered customers.

• Branch Network: A strong presence across Nigeria, with numerous branches and service points.

• Digital Services: Fidelity’s mobile app and internet banking services provide convenience for its customers.

• Growth Strategy: The bank actively invests in financial literacy and inclusion programs.

Fidelity Bank’s emphasis on customer engagement and support for small businesses has been instrumental in its growth.

7. Ecobank Nigeria

Ecobank Nigeria is part of the Ecobank Group, a pan-African banking conglomerate with operations in over 30 countries.

Key Stats and Features:

• Customer Base: Over 9 million registered customers.

• Regional Strength: Ecobank’s regional presence makes it an attractive choice for individuals and businesses involved in cross-border trade.

• Digital Banking: The bank’s mobile app and Rapidtransfer service are popular among Nigerians.

• Focus Areas: Ecobank places significant emphasis on financial inclusion and rural banking.

With its regional and digital focus, Ecobank Nigeria continues to attract a diverse customer base.

8. Union Bank of Nigeria

Union Bank is one of Nigeria’s oldest financial institutions, with a history spanning over a century.

Key Stats and Features:

• Customer Base: Approximately 8 million registered customers.

• Rebranding Efforts: The bank has undergone significant modernization in recent years, which has enhanced its appeal to younger customers.

• Digital Innovation: Union Bank’s mobile and internet banking platforms offer a smooth user experience.

• Commitment to Inclusion: The bank focuses on reaching underserved communities through financial literacy programs.

Union Bank’s mix of tradition and modernity helps it maintain a steady customer base.

9. Stanbic IBTC Bank

Stanbic IBTC is a member of the Standard Bank Group, Africa’s largest banking group by assets.

Key Stats and Features:

• Customer Base: Over 6 million registered customers.

• Service Offerings: The bank specializes in corporate, retail, and wealth management services.

• Digital Focus: Stanbic IBTC has made significant strides in digital banking, with user-friendly apps and online platforms.

• Wealth Management: The bank’s expertise in wealth advisory services attracts a niche customer base.

Stanbic IBTC’s focus on premium services and corporate banking makes it a standout institution.

10. Polaris Bank

Polaris Bank is a relatively new player in the Nigerian banking scene, but it has quickly gained a foothold.

Key Stats and Features:

• Customer Base: Over 5 million registered customers.

• Focus Areas: Polaris targets retail customers, SMEs, and digital-first clients.

• Digital Banking: The bank’s VULTe app has received praise for its functionality and ease of use.

• Customer Engagement: Polaris Bank actively engages with its customers through social media and community outreach programs.

With its focus on innovation and customer satisfaction, Polaris Bank is steadily growing its customer base.

Conclusion

The competition among Nigerian banks for customer acquisition and retention is fierce, with each institution striving to differentiate itself. Access Bank and First Bank currently lead the pack with over 40 million registered customers each, thanks to their extensive networks, innovative products, and commitment to financial inclusion. Other banks like Zenith, UBA, and GTBank continue to grow their customer bases by leveraging technology and offering tailored services.

As the banking landscape evolves, these institutions will undoubtedly continue to invest in innovation, customer satisfaction, and inclusivity, ensuring that they remain relevant and competitive in Nigeria's dynamic financial ecosystem.