Gotv Nigeria Customer Support 2025: Phone Number, Email, And Contact Information
GOtv Nigeria remains a go-to digital terrestrial TV service for millions of households across the country. Offering budget-friendly packages and a rich variety of local and international content, GOtv continues to deliver entertainment right to your screen.
But even with top-quality service, users sometimes experience signal loss, subscription issues, decoder errors, and other technical problems. That’s where GOtv’s customer support comes in.
Whether you want to fix an error code, renew your subscription, or simply ask questions, this comprehensive guide provides all the official GOtv Nigeria customer support channels you need in 2025.
1. GOtv Nigeria Customer Care Phone Number (2025)
One of the quickest ways to get support is by calling the official GOtv Nigeria customer care line.
Customer Care Number: +234 803 904 4688
This number connects you directly with a GOtv representative who can assist with:
- Subscription activation and renewal
- Error code troubleshooting
- Signal and decoder issues
- Package upgrade/downgrade
- General inquiries
Availability:
Calls can be made during official business hours (8:00 am – 9:00 pm daily). Note that call charges may apply depending on your mobile service provider.
2. GOtv Nigeria Customer Support Email Address
For non-urgent issues or if you need to send documents or screenshots, email is a good choice.
Email Address: [email protected]
When emailing GOtv:
- Use the email linked to your GOtv account.
- Include your IUC number (found on your decoder).
- Write a clear subject line (e.g., “Decoder E48-32 Error Code”).
- Provide full details of the issue for faster resolution.
Expect a response within 24–48 hours.
3. GOtv WhatsApp Customer Care (2025)
WhatsApp support is now one of the most convenient options for subscribers.
WhatsApp Number: +234 908 236 8533
Here’s how to use it:
- Save the number to your phone.
- Open WhatsApp and start a chat.
- Send your name, IUC number, and a brief message.
- A customer care agent will respond.
With WhatsApp, you can request subscription info, resolve error codes, or ask billing questions — all without making a call.
4. Social Media Handles
GOtv Nigeria is active on several social platforms where you can send messages, ask for help, or stay updated.
- Facebook: @GOtvNigeria
- Twitter (X): @GOtvNg
- Instagram: @gotvng
When sending a message, include your IUC number and explain the issue. Their social media teams usually respond within a few hours.
5. USSD Self-Service (*288#)
Need quick access to your account without the internet? The USSD code *288# is your solution.
With *288#, you can:
- Renew subscriptions
- View account balance
- Clear error codes
- Check package details
- Change your subscription
Just dial the code from the phone number registered to your GOtv account.
6. MyGOtv Mobile App
The MyGOtv App is an all-in-one tool for subscribers to manage their accounts independently.
Features of the App:
- Renew or upgrade your subscription
- View and download receipts
- Clear decoder error codes
- Check account status
- Change packages
- Update personal info
Download it on:
- Google Play Store
- Apple App Store
Once installed, log in using your IUC number and registered phone number or email.
7. GOtv Physical Service Centers (Walk-in)
Prefer in-person support? GOtv operates offices and service centers across Nigeria.
Head Office (Lagos):
Multichoice Nigeria Limited
Plot 1381, Tiamiyu Savage Street, Victoria Island, Lagos State
At GOtv walk-in centers, you can:
- Purchase a decoder
- Pay for subscriptions
- Get technical support
- Return or exchange equipment
You can locate the nearest GOtv dealer or office by using the “Find a Store” tool on the official website: www.gotvafrica.com
8. Live Chat via Website
GOtv also offers a live chat feature on their website, allowing you to speak directly with an agent.
How to use:
- Visit www.gotvafrica.com
- Click the chat icon (usually at the bottom right)
- Enter your details and start the chat
This service is best for instant troubleshooting, especially for tech issues or subscription errors.
9. GOtv Self-Service Website
The GOtv Self-Service portal is another option for tech-savvy users.
Website: https://www.gotvafrica.com
From your browser, you can:
- Log in with your IUC number
- Renew your package
- Change channels or plans
- Pay with your debit card or bank transfer
- Resolve viewing problems
The self-service portal is accessible 24/7.
10. GOtv Error Code and Troubleshooting Tips
If you see error messages like E16, E48-32, or E30-4, here’s what to do:
- Use the *288# USSD code to clear the error.
- Log into the MyGOtv app or website and select “Clear Error Code.”
- Ensure your decoder is turned on during this process.
If the issue persists, contact customer support via phone, email, or WhatsApp for further troubleshooting.
Frequently Asked Questions (FAQs)
Q1: How can I check my GOtv subscription status?
A: Use the *288# USSD code, the MyGOtv app, or the self-service website to check your current package and expiration date.
Q2: What should I do if my decoder shows “No Signal”?
A: Ensure your antenna is connected properly and directed toward a signal source. If it persists, contact GOtv support.
Q3: Can I upgrade or downgrade my package anytime?
A: Yes, you can change packages via the MyGOtv app, website, or by calling customer support.
Q4: How long does it take for my subscription to reflect after payment?
A: Payments usually reflect within 5–10 minutes. If delayed, use *288# or the app to refresh your decoder, or contact support.
Q5: Is GOtv customer support available 24/7?
A: Phone and live chat support are typically available during business hours. However, online self-service tools and WhatsApp support are available 24/7.
Final Thoughts
Having trouble with your GOtv service? Whether it's a payment issue, signal problem, or subscription query, GOtv Nigeria has provided multiple support channels to assist you in 2025. From USSD and mobile apps to WhatsApp and physical centers, you have the flexibility to choose what works best for you.
Use this guide as your one-stop resource for all GOtv Nigeria customer care details — and enjoy uninterrupted entertainment year-round.
