FAQ

FAQs

Find your answers faster in our popular FAQs topics

  • What is Kashgain?

    We are a registered brand offering a comprehensive range of services. From Airtime and Data Top-Up to Recharge Card Printing, Bulk SMS, Refill services (Bill Payment), and virtual payment cards, we oversee all your telecommunications and e-commerce needs. Once you start using our services, you'll quickly become addicted. Our platform is known for its speed, user-friendliness, and rewarding features, making it a must-have for anyone seeking convenience and efficiency in their transactions.

  • How Do I Fund My Wallet?

    You can fund your wallet using any of our Four payment means:
    Bank payment.
    Instant Wallet Funding.
    Payment with airtime.
    Payment with Coupon Code(s).

  • How do I change my password?

    kindly click here to get started ,you will receive an email to reset your password.

  • How do I transfer funds to another account?

    Click here to get started, enter the correct account username and amount to transfer.

  • What networks do you convert?

    We convert all networks with no exceptions. Glo, MTN, 9mobile and Airtel. However if at a certain time a certain network is unavailable on our platform it is due to a network down time and we advice that you check back within 24 to 48 hours.

  • Are there any charges when I withdraw from my wallet?

    Yes, there is a 100 naira charge on all withdrawals from your wallet to your account.

  • How do I verify my identity?

    create an account and request for verification.

  • How To Buy Data?

    1. Login into your account
    2. If not click here to register
    3. After log in, update your profile for instant funding
    4. Pay into the account below and your wallet will be funded instantly

  • How To Use Our Service?

    STEP 1: Fund your wallet.
    STEP 2: Fill the data order form.
    STEP 3: Wait for 1-15 minutes, the recipient will receive notification(s) of data recharge(Except for 9mobile(SME), which should be confirmed with its balance code).

  • What Are The Code For Checking Data Balance?

    MTN (MDS) >> *323*3#
    MTN (CORP) >> *323*2*4#
    GLO >> *323#
    9mobile[Gifting]-> *228#
    AirTel >> *323#
    Etisalat >> *323#

  • What are the rates for converting airtime to cash?

    Kashgain does not have a fixed rate for airtime to cash conversion. Rates on all networks are subject to change. However, we will always offer the cheapest rates in the market at any point in time.

  • What are your hours of operation?

    We operate 24/7, we are always available to serve you better. However in the event of server maintenance or any of such activities you might experience difficulty or inability to use our website or app.

  • Why BVN?

    We request for BVN to validate your kashgain registered details and Also, to create a unique identity for each of the members of this platform. Lastly, to protect you as a customer and kashgain as a business.

  • Refer and Earn

    Invite a friend to sign up and earn 30% instant bonus on package sign-up fee.

Drop us message for any query

Whether you have questions or you would just like to say hello, contact us.