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Uber Customer Support In Lagos: Phone Number And Address

Navigating Uber’s services in Lagos can sometimes require assistance, whether you’re a driver, rider, or just exploring their offerings. Uber has established a robust customer support system in Lagos to address inquiries, resolve issues, and provide guidance. Here’s a comprehensive overview of how to reach Uber customer support in Lagos, including their phone number and address.

Uber Lagos Customer Support: Phone Number and Address

Main Office Location:

Uber's primary office in Lagos is situated at the Maryland Mall. The full address is:

• Retail Unit No. 5, Second Upper Floor, Maryland Mall, 350/360 Ikorodu Road, Lagos.

Additionally, there are other significant locations for Uber offices in Lagos:

• The iLx Centre (Venia), Plot 8, 2nd Floor, Providence Street (Samsung Building), Lekki Phase 1, Lagos.
• Corporate office: 2 Turnbull Road, Ikoyi, Lagos.

For those in the Surulere area, there is also an office at:

• Leisure Mall, Adeniran Ogunsanya Street, Surulere, Lagos.

Contact Number:

While Uber’s customer service is primarily app-based, a dedicated phone line for the Surulere office is available at 0234 802 371 8340.

Email Support:

For general inquiries or support, you can reach out via email at [email protected].

Booking Appointments

Uber provides opportunities for in-person support sessions:

• Greenlight Sessions: Held from Monday to Friday, 12:00 pm – 2:00 pm. These sessions allow users to get direct assistance from Uber representatives.
• Onboarding Sessions: For new drivers, these are held from Monday to Thursday at 2:30 pm. It's crucial to book these sessions in advance through the Uber website.

Online Support

Uber's app includes features for customer support. Users can access help by navigating through the app’s settings:

1. Open the Uber app and go to the “Help” section.
2. Select the issue you need help with, whether it’s related to trips, account settings, or payments.
3. Follow the prompts to either get automated assistance or connect with a support representative.

Common Issues Handled

Uber’s customer support in Lagos handles a variety of issues, including:

• Trip Issues: Problems with a ride, including fare disputes or route issues.
• Account Issues: Help with logging in, updating information, or account security.
• Payment Issues: Resolving payment problems, adding payment methods, or handling refunds.
• Driver Support: For existing or new drivers, assistance with onboarding, vehicle requirements, or background checks.

Important Considerations

When contacting Uber support, having specific details ready can expedite the resolution process:

• Trip Information: Date, time, and fare details of the trip in question.
• Account Information: Your registered email or phone number.
• Specifics of the Issue: Clear description of the problem or inquiry.

Conclusion

Uber's customer support system in Lagos is designed to be accessible and efficient, whether you prefer in-person visits or online assistance. By utilizing the available contact methods and appointment booking options, users can resolve issues swiftly and continue to enjoy the convenience of Uber’s services in Lagos.

For more detailed information and updates, visiting Uber's official website or their specific Lagos city page is recommended.