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Konnect
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How To Easily Change Dstv Package In Nigeria: Upgrade Or Downgrade Options
If you’re a DStv subscriber in Nigeria and need to upgrade or downgrade your subscription package, the process is straightforward. Whether you want to explore more channels or reduce your monthly subscription cost, DStv offers multiple convenient options. In this guide, we'll outline the steps for changing your package, be it an upgrade to a higher plan or a downgrade to a lower one.
Steps to Change Your DStv Package
1. Using the MyDStv App
The MyDStv app offers one of the easiest ways to manage your subscription, including upgrading or downgrading your package. Here’s how you can do it:
- Download and install the MyDStv app from the Google Play Store or Apple Store.
- Log in using your mobile number and surname.
- Once inside, navigate to "View All Deals."
- Select your current package and click on the "Change Package" button.
- Choose your desired bouquet from the available packages and click "Next."
- Confirm your selection, and the change will be processed immediately
The app offers seamless transitions, and changes typically take effect immediately after the payment is confirmed.
2. DStv Online Self-Service Portal
If you prefer managing your account via a web browser, the DStv online self-service portal provides a convenient alternative. Follow these steps:
- Visit the DStv Eazy Self Service portal and log in with your mobile number, customer number, or Smartcard number.
- Once logged in, click on the "Account" section.
- Click on "Add or Change Package" and view the list of available options.
- Select your desired package and proceed to the payment summary page.
After completing the payment using your preferred method (such as a debit card or mobile money), your new package will be activated.
The self-service portal is user-friendly and supports upgrades, downgrades, and even adding extra services like Showmax.
3. DStv WhatsApp Service
DStv has also introduced a WhatsApp service for managing accounts. You can send a message to the official DStv WhatsApp number (+234 908 236 8533 for Nigeria) to change your package.
Here’s how it works:
- Save the number in your contacts and send a message like “Upgrade Package.”
- Follow the prompts to log in to your account by entering your Smartcard number and other details.
- Select your desired package, and the system will guide you through the process of confirming and paying for the change
This method is especially helpful for people who are on the go and prefer handling such tasks quickly through messaging.
4. Customer Service or Physical Agents
If you experience issues with the above methods or prefer face-to-face interaction, visiting a DStv service center or contacting customer support is an option. Agents can assist with package changes and any complications in real-time. You can also call the DStv helpline at +234 908 236 8533 or visit a nearby DStv office for assistance.
Payment Methods
Once you’ve selected your preferred method for changing your DStv package, you will need to make a payment to complete the process. DStv offers several payment options:
- Online Payments: You can pay directly through the MyDStv app or the DStv self-service portal using debit cards (MasterCard, Visa, Verve) or mobile wallets like Quickteller
- Mobile Banking: Most banks in Nigeria allow you to pay for DStv subscriptions through their mobile banking apps. Simply select the “Cable TV” option, choose DStv, and make the payment
- USSD Code: Dialing *288# or 12068584# on your mobile phone provides quick access to subscription payments and account management
- Pay Via WhatsApp or Bank Branches: Some bank branches and WhatsApp numbers allow users to pay for DStv subscriptions via direct integration with your DStv account.
Upgrading vs. Downgrading
Upgrading Your DStv Package
When upgrading, you're moving to a higher-tier package that offers more channels and entertainment options. The process usually takes a few minutes to complete once payment is confirmed.
For example, if you are currently subscribed to the DStv Compact package and would like to upgrade to DStv Premium, you simply select Premium during the upgrade process. You will then be prompted to pay the difference in cost
Downgrading Your DStv Package
Downgrading is when you switch to a lower-tier package, usually to save on subscription costs. Just like upgrading, the change is immediate after payment confirmation. Downgrading might appeal to you if you are not utilizing all the channels in a higher package or looking to cut costs
Common Issues and Troubleshooting
Subscribers often face issues such as account suspension or error messages when making payments after long periods of inactivity. These can typically be resolved by:
- Restarting your decoder to clear error messages.
- Logging into the self-service portal to refresh your account after payment.
- Contacting DStv customer care via WhatsApp or phone to address any ongoing issues.
Conclusion
Changing your DStv package in Nigeria—whether upgrading or downgrading—has never been easier. With multiple options ranging from the MyDStv app and online self-service to WhatsApp and customer support, you can switch packages from the comfort of your home. By following the steps outlined here, you can enjoy more tailored entertainment to suit your preferences or budget. Whether you're upgrading to access more channels or downgrading to save money, DStv has made the process seamless for all subscribers
