7 Tips On How To Buy And Sell On Jumia

Jumia is one of the largest and most popular online marketplaces in Africa, providing a platform where customers can buy and sell a wide variety of products, ranging from electronics and fashion to home goods and groceries. Since its launch in 2012, Jumia has grown to become the go-to e-commerce site for millions of shoppers in Nigeria and across the continent. Whether you're looking to make purchases or become a seller, Jumia offers a seamless process. This guide will help you navigate both buying and selling on Jumia.

How to Buy on Jumia

1. Create an Account

The first step to shopping on Jumia is to create an account. Follow these steps to register:

• Visit the Jumia website (Jumia.com) or download the Jumia app.
• Click on “Sign In” or “Register.”
• Provide your email address and create a strong password.
• You may also be required to fill in some personal details like your name, phone number, and delivery address.

Once your account is set up, you’ll be able to browse the platform freely and make purchases.

2. Browse and Select Products

Jumia features a wide variety of product categories. You can navigate the platform through categories such as Electronics, Fashion, Home & Kitchen, Beauty, and more. You can either search for a specific item using the search bar or browse through the different categories to discover products.

Tips for browsing:

• Use the filter option to refine your search by price, brand, or product ratings.
• Check for discounts and promotions. Jumia frequently offers sales such as “Flash Sales” or “Jumia Deals” where you can get discounted items.

3. Check Product Details and Reviews

Before purchasing, make sure to go through the product details carefully. Jumia provides detailed descriptions for each item, including product specifications, price, and delivery options.

• Customer Reviews and Ratings: Checking user reviews is a critical step. It helps you understand the quality of the product and the reliability of the seller. Jumia provides star ratings and comments from past buyers.

4. Add to Cart and Proceed to Checkout

When you’ve found the product you want, follow these steps:

• Click on “Add to Cart.”
• You can continue shopping or proceed to checkout by clicking on the cart icon at the top right of the page.
• Review your cart to ensure that the selected items are correct. You can also adjust the quantity here.

5. Provide Delivery Information

After confirming your order, you'll be asked to provide your delivery details:

• Enter your shipping address if you haven’t already done so during registration.
• Choose a delivery method: Jumia offers various shipping options, including standard delivery, express delivery, or even pickup at a designated point.

Delivery charges will depend on your location and the chosen shipping method.

6. Select Payment Method

Jumia offers several payment options, allowing you to choose the one that suits you best:

• Pay on Delivery: Available in select regions, this allows you to pay with cash when your order is delivered.
• Online Payment: You can pay using a credit or debit card (MasterCard, Visa, or Verve). Jumia Pay is also available as a payment option for added security and faster transactions.

You may also encounter special offers for using Jumia Pay, such as discounts or cashback.

7. Track Your Order

Once your order has been placed, Jumia will provide tracking details. You can track your order’s status by logging into your account and visiting the “My Orders” section. You will receive updates regarding dispatch, shipment, and delivery.

8. Receive Your Order and Confirm

Once your order is delivered, inspect it to ensure it matches the product description and is in good condition. If satisfied, confirm receipt on your Jumia account. If the product is faulty or not as described, you can initiate a return.

How to Sell on Jumia

Selling on Jumia is a great way to reach a large customer base and grow your business. Here’s how you can become a Jumia seller:

1. Register as a Seller

To sell on Jumia, you need to create a seller account. The registration process is as follows:

• Visit the Jumia Seller Center (Jumia Seller Center).
• Click on “Become a Seller” and fill out the registration form.
• You’ll be required to provide details about your business, such as your name, business name, email, phone number, and category of products you want to sell.

2. Submit Required Documents

To verify your identity and business, Jumia may require you to submit some documents, such as:

• A valid means of identification (National ID, Voter’s card, or Driver’s license).
• Bank account details for receiving payments.
• Tax identification number (if applicable).

3. List Your Products

Once your seller account is verified, you can start listing your products. Jumia provides a user-friendly interface that allows you to:

• Upload product images and descriptions.
• Set the price for each item.
• Indicate available stock.

Tips for listing products:

• Use high-quality images and provide accurate descriptions.
• Set competitive prices and check for trends in your product category.
• Utilize Jumia’s tools for promotions and advertising to increase visibility.

4. Manage Your Inventory

Jumia provides sellers with the tools to manage their inventory through the Seller Center. You can keep track of stock levels, update product listings, and get notifications when certain items are running low. Keeping your inventory up to date is essential to ensure you don’t receive orders for out-of-stock items.

5. Receive and Process Orders

Once a customer places an order for one of your products, you’ll be notified through the Seller Center. You will need to:

• Confirm the order.
• Prepare the item for shipping.
• Jumia provides logistics services to help with shipping. You can either drop off the product at a Jumia partner hub or request a pickup service.

Sellers are required to process orders within a specified time frame to maintain a good seller rating.

6. Get Paid

Jumia processes payments on behalf of sellers. After successfully delivering the order, Jumia will transfer the payment to your registered bank account. The payment is typically processed within 7-14 days, depending on the payment method chosen by the buyer.

7. Maintain Good Seller Ratings

As a seller on Jumia, your success will largely depend on your ability to maintain positive feedback from customers. Good seller ratings increase trust and attract more buyers. Ensure timely shipping, proper packaging, and communication with customers to maintain a high seller rating.

Conclusion

Whether you’re buying or selling on Jumia, the platform offers a streamlined process that ensures safety, convenience, and a broad reach. Buyers can enjoy a wide variety of products at competitive prices, while sellers can take advantage of Jumia's vast customer base to grow their businesses. By following the steps outlined above, you can make the most of your Jumia experience, whether as a shopper or a business owner. Always be mindful of scams, check reviews, and follow the guidelines to ensure smooth transactions.